To further improve the patient’s hospital experience, St. Luke’s Medical Center(SLMC) has increased ongound support with its Patient Care Navigators (PCN).
The Patient Care Navigators are positioned at different hospital touch points to assist all patients in need of guidance from pre-admission to post-discharge. They act as central guide for seamless coordination of patients’ medical requirements. They are present in main touch points and high-volume units such as Admission, ER, in-patient floors, and some ancillary units.
The service is usually limited to endorsed patients who require more guidance than usual. However, SLMC saw the need to expand the service to accommodate all pa…
Keep on reading: Improving patient experience with St. Luke’s Patient Care Navigators