“Hi, I’d like to check my data usage.”
“As of December 11, 2020, you have 9.2 GB left out of your 10.0 GB data allowance. Your data allowance will refresh on December 31. Is there anything else I can help you with?”
Most of the time, customer support inquiries are directed to live agents. Today, chatbots are reshaping the way companies interact with their customers especially under the new normal.
A chatbot is a software application that allows human-like online conversations using messaging platforms such as Facebook Messenger. It is programmed with the necessary information that allows the bot to respond to customer inquiries or suggest the next best course of action. It e…
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