Fiber internet company Converge Information and Communications Technology Solutions Inc. went on a hiring spree to address network complaints and delays in installations as customer applications surged during the COVID-19 pandemic.
“Currently, we have almost tripled the number of our customer contact agents, bringing our answer call rate to 90 percent,” said Pampanga-based businessman and Converge CEO Dennis Anthony Uy.
Flood of customers
“We have scaled up our installation and repair teams,” he added.
The company said it already doubled its installation teams last year. Like other internet providers, Converge saw a flood of new customers amid the COVID-19 lockdowns that forced…
Keep on reading: Converge on hiring binge to resolve deluge in complaints, subscriptions