MANILA, Philippines — An executive of a high-end resort in Cebu has issued an apology amid public backlash over the management’s alleged poor treatment of a guest with special needs.
Manny Gonzales, resident shareholder of Plantation Bay & Resort Spa, addressed his apology to the resort guest who posted a negative review of the establishment on a travel app about the “discrimination” that she and her son supposedly experienced while at the resort.
In his letter, Gonzales’ apology referred to his “poor handling of a guest complaint.”
“I was wrong to question the mother’s motives, and deeply regret leaving the impression that we are not supportive of …
Keep on reading: Cebu resort apologizes for ‘poor handling’ of complaint of guest with special needs