Cebu resort apologizes for ‘poor handling’ of complaint of guest with special needs

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MANILA, Philippines — An executive of a high-end resort in Cebu has issued an apology amid public backlash over the management’s alleged poor treatment of a guest with special needs.

Manny Gonzales, resident shareholder of Plantation Bay & Resort Spa, addressed his apology to the resort guest who posted a negative review of the establishment on a travel app about the “discrimination” that she and her son supposedly experienced while at the resort.

 

 

In his letter, Gonzales’ apology referred to his “poor handling of a guest complaint.”

“I was wrong to question the mother’s motives, and deeply regret leaving the impression that we are not supportive of …

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