MANILA, Philippines – The country’s leading budget airline, Cebu Pacific, is permanently allowing unlimited rebooking for flights in a bid to boost sales during the downturn in aviation caused by the COVID-19 pandemic.
The removal of the so-called change fees is “critical in restoring passenger confidence in air travel,” Cebu Pacific said on Tuesday.
A company survey also confirmed this, said Candice Iyog, Cebu Pacific vice president for marketing and customer experience.
“We are removing our change fee effective immediately,” Iyog said in a statement.
“As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can…
Keep on reading: Cebu Pacific ditches rebooking fee to win back confidence of flyers