MANILA, Philippines — The Bureau of Customs (BOC) launched on Friday an “improved” version of its customer assistance service for a “more seamless and customer-centric system” that will address port stakeholders’ concerns and complaints.
The BOC launched the improved Customer Assistance and Response Service (Cares) in an online event.
BOC Cares is the bureau’s first customer service and assistance center created in 2016 through Customs Memorandum Order No. 10-2016. Through this system, the BOC has been handling requests for assistance and information as well as complaints through call, email, social media, customer care portal system, and its official website.
Ho…
Keep on reading: BOC launches ‘improved’ customer assistance system