MANILA, Philippines — The Quezon City government has decided to terminate its contract with Zuellig Pharma Corp., the firm behind the eZConsult virtual care network after users experienced frequent glitches in booking a COVID-19 vaccination slot.
The last straw was on Tuesday afternoon when the system crashed for the ninth time, making users wait for hours to book a slot.
“We have already given Zuellig ample time to improve their system upon their request and yet their system has crashed again for the ninth time. We don’t want to cause undue stress to our constituents who only want to register for vaccination,” Mayor Joy Belmonte said in a statement issued on Tues…
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