MANILA, Philippines—Leading budget airline Cebu Pacific will wind down call center operations as more passengers tap online booking options coupled with the success of its chatbot “Charlie”.
The budget carrier said in a statement that call center operations and hotline numbers will be discontinued by May 1 this year.
It was not immediately clear how many call center employees will be affected.
CandiceIyog, Cebu Pacific vice president for marketing and customer experience, said the segment was outsourced and managed by a third-party agency.
“Prior to the finalization of termination, we have made sure that all affected agents were reass…
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