PARIS—Consumers may see contactless shopping as more practical during the coronavirus pandemic, but they also see the lack of contact as eroding human relations, according to a study published on Tuesday.
Contactless payments and shopping were already present via online shopping, tapping bank cards or smartphone apps at shops, or with badges or cameras at highway toll booths or using virtual assistants.
But the Covid-19 pandemic has accentuated their presence and entrenched their use, the study “Contactless is taking control of our lives” by L’Observatoire Cetelem found.
Consumers have mixed feelings about this and overall “the experience is viewed in a negative light just abo…
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